Sorry for replying in English but I can't do this in Russian.
Sometimes banks create "investment accounts" and transfer your money to that special account, usually for overnight repo. In that case you can't see it in your drawing account. Your friend must check it at her bank. But this is the best scenario. I hope somebody did not draw her money with false signature and passport ( I would suspect a bank worker ). In that case she must sue the bank and unfortunately it takes long time.